本期節目

Do you think you could work out the tone 語氣 of an email? In this programme our student volunteers look closely at two emails, with help from Jean Dong and our language expert Simon Cuddihy.

在我們的網站上，你可以收聽關于商務電子郵件語言技巧的全部內容，同時你也可以收聽來自倫敦政治經濟學院的同學們參加語言挑戰的節目。請登錄 bbcukchina.com/learningenglish 然后點擊 BBC Business Class.

在收聽之前

In the programme you will hear two emails being read.

Imagine that you have just spent your weekend working hard on a report 報告 that still isn't quite finished. When you get to work on Monday morning this email is waiting for you in your inbox from your boss, Nigel.

What do you think about this email? Is it friendly or unfriendly? Formal or informal?

From: Nigel Evans, APAC Management

To: Mark Harrison, APAC Management

Subject: Re: Report deadline

Mark,

I just left a message on your voicemail. I was wondering when the draft report might be ready. As you know Thursday is the deadline and I know that Sarah is concerned that we won't have sufficient time to review the document properly. Could you give me an update when you get this please?

Nigel

Now look at this possible response 回復 to that email. Do you think it is a good response? Why / why not?

From: Mark Harrison, APAC Management

To: Nigel Evans, APAC Management

Subject: Re: Christmas Dinner

Dear Nigel,

Thank you very much for your email about the project report.

You will be relieved to hear that everyone here has been working on this report very hard indeed! I came into work on Sunday to finish it off. It has been a very long process but hopefully it will be more than satisfactory when it is completed.

I was of course planning to have the report on your desk this morning. But unfortunately at the last moment Jane spotted one or two mistakes in some of the tables. Basically, she had miscalculated the contingency at 10% instead of the 12% we agreed before.

We are changing that right now and you should get the report to you by the end of today.

I’m very sorry for the delay.

All the best

Mark

Mark Harrison

Listen to the programme to hear a full discussion of these two emails.

關于 Simon Cuddihy

Simon 是一位擁有十年英語教學經驗的英語語言專家。在過去的五年里，Simon 的主要授課領域為高等教育中的學術英語。Simon 目前在倫敦政治與經濟學院任教，主教英語書寫技巧。

關于董征

董征多年來一直在 BBC 國際臺擔任節目制作和主持工作。她在中英商貿界也是頗有影響的一位人物。董征在英國曾先后擔任過倫敦證券交易所上 市公司的中國業務總監、PLUS上市投資公司集團業務總監等。董征目前在一家中英投資貿易咨詢業務公司擔任總經理。

下集預告

在下期節目里，商務專家 Andrew Methven 將和我們一起來談論一個令英語學習者懼怕的商務技能：電話溝通。